AI for
Public Service

Public Service Excellence

Public service is the cornerstone of every Smarter City: it engages citizens, supports local communities, attracts investment, enhances living standards, and reflects the effectiveness of local policies.

Too often, public service has been relegated to the background because private Smart City providers focus on business-oriented technologies, without fully grasping the critical priorities and purpose of local governance.

AI is set to play a pivotal role in the future of cities—but its adoption must be guided. Leaving governance to the private sector risks missing the mark. With the right AI strategy, municipalities can enhance city operations and deliver true Public Service Excellence—the engine of sustainable, local progress.

This belief drives our evolution from a network of policy labs to recognized experts in AI for Public Service.

1.

Upgrade your website with an AI agent that learns your content, guides citizens, and makes services more accessible online.

Citizens Calling?
Our AI answers! Every request, every time. One number for the whole city.
Prefer texting?
It handles that too, keeping everyone connected the way they like.

But why stop there??
It can call or message back, anticipating needs before they arise.
Not just a contact center - this is life, upgraded, smarter, and more human than ever!

START NOW! ADD AN AGENT BOT IN YOUR WEBSITE!

SMART BOT

Turn your website into a 24/7 public service with our AI BOT: it digests your website's content and becomes an experienced Public Servant ready to help.

Personalized Avatar
Give your city a face! Add or design a custom avatar to personify public service, your ambassador to every citizen who reaches out.

Boost accesibility
Designed to meet WCAG standards and tested with real users, our AI agent can improve your website’s operability and navigability metrics by up to 20%. Our UX team ensures you exceed these gains and deliver an exceptional user experience.

24/7 Availability
Public service whenever your city stakeholders need it! Always available and ready to guide them through online available services.

90+ Languages
Cities are a convergence point of multiple cultures. Its progress depends on its integration and the obvious synergies resulting from diversity. However, failing in this may drive serious problems. Services delivered in multiple languages stand as a fundamental part of integration.

2.
PUBLIC SERVICE PLATFORM

As our SMART BOT drives more traffic to your site, take the next step—move all public services online and make them available 24/7.
We’ve built the first Public Service Platform with AI natively embedded, just as the entire internet is heading.
Our AI understands each visitor’s needs, guides them through pages and forms, and even assists inside their private area.

The result?
Unprecedented efficiency in public service delivery.

SMART SITE

The first Public Service Platform with AI natively embedded, just as the entire internet is heading.

Citizen Support Agent
Through secure intranets for companies and citizens, stakeholders can track requests, pay, and respond to requirements. Meanwhile, our AI support agent steps in to clarify doubts, flag missing information, and smooth out the process.

Citizen Relationship Management
The highest level of public service delivery: AI that can talk. Calls, messages, follow-ups, and proactive outreach make it a true bridge between public and private interests. Not just reactive support, but proactive excellence.

Public Service Modules
Our modular platform lets you move services online step by step, at the pace your departments are ready. Continuous improvements, constant measurement, and a clear path to digital transformation.

Agentic Site Navigation
On our platform, the SMART BOT levels up. It can open pages, follow links, guide users through forms, and register them for private access—always standing right beside the citizen.

3.
AGENT ORCHESTRATION

As your SMART SITE attracts and engages citizens, the real bottleneck soon appears in execution: turning requests into results.
That’s exactly where AI makes the difference. Intelligent agents can instantly check compliance, route information, and automate entire workflows, shrinking response times from weeks to minutes.
The real power lies in AI agent orchestration: creating specialized agents for each role and coordinating them like a team. Each agent focuses on a specific task, but together they deliver a seamless end-to-end process.
By orchestrating agents across all service lines, you’re not just cutting costs or saving staff time. You’re building a system that scales, learns, and adapts. The result is faster responses, smoother citizen experiences, and a consistent leap toward Public Service Excellence.
Build specialized agents for each role, orchestrate them seamlessly, and let automation handle everything it can.
The payoff?
Lower costs, faster delivery, and true Public Service Excellence.

SMART AGENTS

Smart Agents take over your processes, cutting response times, boosting efficiency, and constantly learning to improve. They even deliver the KPIs you need to keep your organization running the way it should.

Inbound & Outbound Contact
Whether answering citizen requests or proactively reaching out during each stage of a process, inbound and outbound AI agents keep communication flowing. The outcome: faster, smoother public service resolution.

Orchestration Management System
Performance dashboards track every agent and workflow in action—so both you and the AI learn how to improve. It’s continuous optimization, built right in.

Personalized AI Agents
Beyond our standard best-practice agents, we design custom AI agents tailored to your unique processes. The result: confidence that anything (and everything!) can be automated.

Workflow Automation Design
We map your existing workflows and orchestrate agents to either fully automate them or partially automate by offloading routine tasks. Your team stays focused on the high-value work only people can do.

PUBLIC SERVICE 15 MINUTES FAR

Remember when cities were dotted with phone booths? We’re reinventing that era with AI-powered interactive mupies, urban furniture that packs city intelligence and public service agents.

Want to boost tourism?
Add agents to guide visitors. But that’s just the start. Mupies can also house cameras, computer vision, and a suite of sensors, orchestrating agents to sense, react, report anomalies, or assist citizens in real time.

The result?
Public service on every corner—no more long walks to service desks. Help is just 15 minutes away, wherever you are.e.

SMART MUPI

Smart Cities Are Small Cities.
That was our guiding principle when we helped shape London’s Smart City vision: every essential need within 15 minutes on foot. Public services must follow the same rule: proximity is key! With AI-powered Public Service Excellence deployed in interactive MUPIs, cities can deliver services everywhere, at lower cost (or even profit!) and with higher impact.

Tourist MUPI
AI as the perfect host: guiding visitors through the city, selling tickets, booking hotels and restaurants, even snapping selfies. A personal travel assistant on every corner.

Advertisement MUPI
Advertising just got a serious upgrade. MUPI cameras spot each visitor and deliver ads tailored to their style.
Why stop there? AI agents can handle purchases, arrange deliveries, and take care of every need on the spot.
This isn’t just a Public Service MUPI, it’s a complete gateway for citizens, tourists, and city offerings all in one place.
Imagine a MUPI not as a cost, but as a profit-generating hub: smart, efficient, and endlessly connected.

Basic MUPI
Equipped with a display, speakers, and microphone: it listens to and talks to citizens, guiding them through available public services while coordinating more sensitive operations such as payments and authorizations with cell phones.

Advanced MUPI
Add cameras, ATMs, and citizen card readers, and stakeholders can securely enter private areas and carry out advanced public service actions with full confidence.

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